Price Match Guarantee
Whenever you book with Travelshop365.com through our website we want to make sure you get the very best deal possible. To make sure of this, we now offer a Price Match which is your guarantee that you never pay too much for any holidays sold on our website.
The Price Match Guarantee is simple. We are so confident we offer the lowest prices available online that we will refund the difference if you find a lower price on any other UK website on the same day as you made your purchase with us, plus £10 per person .
Terms and Conditions
The Price Match Guarantee applies only to internet sites that have the identical product immediately available and the service is priced accurately. Price Match requests are for bookings made online only, must not be submitted to us without having confirmed an order through our site and must be submitted to us on the same day of your purchase on our website. You must have taken reasonable care to book on our site at the best available price.
In the case of holiday products Price Match covers holidays with the same tour operator as you have chosen for your holiday. Any price match holiday must be available to book live and must include any handling charges, booking fees, credit card fees and such like. We cannot match the price of any holidays purchased including money off coupons, promotional/incentive vouchers or offers or bulk-buy discounts. The Price Match guarantee does not include Travelshop365.com matching our own offers which may change subject to availability or holidays sold through internet auction sites.
Please note that we will not price match elements of a holiday where you have chosen to book the flight and hotel with us - we will only price match a better overall price. For example if you have booked a holiday including a flight and a hotel on our site, we will not reduce our price where you find a lower price for the flight or the hotel separately and where we offer to price match a holiday, both elements of the holiday must be available on a single website, bookable as a unit, at a lower overall price. The price must be in pounds sterling. We are unable to match prices for hotel only or flight only bookings or bookings that contain flights operated by low cost or no frills flight providers and these are displayed on site with a NO FRILLS logo as part of the flight display.
To request a Price Match, email admin@travelshop365.com and remember to include: your Travelshop365.com order reference number, the URL of the page displaying the cheaper price and be sure to include a screen shot of the final booking page displaying all the prices and elements of the booking you are asking us to price match. Please do not send the URL of the homepage. Please note we cannot accept responsibility were you have failed to send us the information requested in the format requested or where a URL from the site you are asking us to price match is no longer active. Should this mean that we are unable to view a price match request from you on the day of purchase we will not be obliged to match the price for a booking if you later send a working URL or complete screen shot. We will review the details of your Price Match request and reply to you via email within 7 working days. Refunds will be recredited to by post within 14 days.