You are in category: Booking FAQs
1.
How do I know if my booking is confirmed? Do I need to reconfirm my flight?
2.
How do I get my e-ticket?
3.
How can I cancel my Holiday
4.
Can I amend my Ticket / Flight?
5.
When will I receive my Tickets? What are the Ticket Delivery Options?
6.
What is my Baggage / Hand Baggage / Cabin Baggage Allowance?
7.
Can I book a flight for someone else if I'm not the passenger?
8.
How far in advance can I book my flight?
9.
If I book by telephone, will I be charged a booking fee?
10.
How can I find out the status of my refund enquiry?
11.
If I have a complaint that you cannot resolve - what do I do?
12.
If I am unhappy about an aspect of my trip, how do I complain?
1. How do I know if my booking is confirmed? Do I need to reconfirm my flight?
When you complete your booking, which will happen after you have submitted your credit card details and pressed the confirm button, you will reach a booking request confirmation page on the website. Your booking is only complete once you reach this confirmation page. You will also be sent a confirmation email shortly afterwards. Both the email and the confirmation page contain the details and price of your order, along with your order number. You should quote this order number if you need to get in touch with us, as it will help us to identify your order. If you do not see the confirmation page or receive the email, your booking may not have been confirmed. Call 0871 226 7011 immediately
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2. How do I get my e-ticket?
E-ticketing allows for an easier and more convenient way of travelling because the e-ticket confirms your air ticket purchase without the need for a hard-copy record. The airline you're flying with stores all the ticket data on its own computer which means there is no ticket for you to collect and - more importantly - no ticket for you to lose. With an e-ticket, all you need to do is go straight to the check-in desk with your passport or id documents as required for the journey and you'll be issued with your boarding pass.
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3. How can I cancel my Holiday
We require your cancellation in writing prior to departure, either by email to admin@travelshop365.com or in writing to Travelshop365.com, 22 Stamford Road South Luffenham. Reservations will be cancelled automatically if no payment has been received within 72 hours of the reservation being made or if you have paid a deposit, the balance is not received by the due date. This date will be informed to you at the time you make your booking if you are unsure of this, please check your original paperwork or call us.
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4. Can I amend my Ticket / Flight?
All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated. Conditions under which cancellations can be made are explained in our booking terms and conditions.
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5. When will I receive my Tickets? What are the Ticket Delivery Options?
Tickets are normally issued approximately 14 days prior to departure by the Airline / Tour Operator, we will normally forward these tickets to you 7-10 days prior to departure. It may however be necessary for you to collect your tickets at the relevant airport, please check this at time of booking.
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6. What is my Baggage / Hand Baggage / Cabin Baggage Allowance?
Each airline has its own Baggage Allowance. Please consult your Travel Consultant at the time of booking or refer to our baggage section in the FAQ's.
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7. Can I book a flight for someone else if I'm not the passenger?
Yes. This is called a "third party transaction" and you will be required to complete a fax authorization form and fax this to us together with a copy of the front and back of your card.
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8. How far in advance can I book my flight?
You can book Scheduled flights 330 days in advance (this applies to both the outbound and the return flights). Charter Flights are bookable up to 450 days in advance.
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9. If I book by telephone, will I be charged a booking fee?
We do not charge any additional fees for booking over the phone. NB Web fares can differ from the fares available over the telephone or in person.
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10. How can I find out the status of my refund enquiry?
Air tickets returned for refund are subject to a minimum cancellation charge of £100 per ticket, irrespective of the number of tickets returned. Tickets are presented to the respective airline or consolidator for assessment. Refunds by airlines or consolidators for part-used tickets are always less than pro-rata and in some cases there may be no refund value whatsoever. Refunds will not be paid to you until they have been received by us, either from the relevant airline or consolidator. This usually takes 8-10 weeks but in some cases (e.g. lost tickets) it may take considerably longer, i.e. up to 9 months.
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11. If I have a complaint that you cannot resolve - what do I do?
In the event that you have a complaint about any aspect of the services that Travel Agency or our suppliers have provided we will endeavour to resolve the matter within 28 days of receiving your initial complaint.
However should you not be completely satisfied with the response you receive you can contact ABTA to make use of their arbitration service.
www.abta.com
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12. If I am unhappy about an aspect of my trip, how do I complain?
We hope you had a great trip, however should you feel the need to write regarding any aspect of the arrangements booked, please forward all details within 21 days of your return to:
Travel Agency
Ground Floor, Woodland Point
Wootton Mount
Bournemouth
Dorset
BH1 1PJ
PLEASE NOTE: We do not receive complaints via email - all complaints should be sent in writing to the address above.
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